At ClassB, we provide our customers with outstanding customer service and cutting-edge artwork – along with a top-quality T-shirt.
But what most people don’t realize is the amount of detailed quality control that goes into each and every T-shirt we send out the door. Whether it’s a single shirt that someone designed with our online design tool, or hundreds of shirts being produced for a huge event, our quality control standards are one in the same.
At ClassB, quality control starts before our customers even place their order. Our customer service representatives make sure that the order can be made available on time, as well as making sure the customer is ordering the right garment, size and fabric for their specific purpose.
Once the order is finalized, it is repeated to the customer, double-checked for accuracy and submitted to our production department.
From there, the order is sent to our art department where it will be given to one of our talented artists, based on their specific skills and expertise. The design is created and then checked for spelling or contextual errors. Once a preliminary design is completed, it is placed on our website for the customer to approve. The artist and our customer service team will work with the customer until the design is exactly what they want.
When the design is complete, it is sent to our production department. But before it is put into production, our production managers determine the best quality ink/garments to use. If they feel that the final product will be faulty with the currently ordered ink, garment or colors, the customer will again be contacted and a decision made.
Then the printing process begins. Quality Control during the production process is taken very seriously. The garments go through their first count and are laid out in printing/size order.
A test print is done prior to full production. The test print will be the time to check for proper design centering on the T-shirt, spelling errors, correct coloring and any design flaws.
The shirts are then printed and counted again. Once dry, the shirts are folded and counted once more. The press is not cleared until the order has been confirmed – in case more need to be printed.
Then the shirts are tagged and boxed up. The shipping address is double-checked and the shirts are then sent out via FedEx, UPS or the USPS.
If the order has taken longer than expected, ClassB will express-ship the order, at no extra charge, to ensure that it gets to the destination on time.