Holiday Notice: ClassB will be closed on the following dates to celebrate the holidays: Christmas Eve (December 24) Christmas Day (December 25) New Year’s Eve (December 31) New Year’s Day (January 1). We wish you a wonderful and joyous holiday season!
UNedited Customer Testimonials
Each customer is invited to complete a survey after they have received their order. Below are some recent comments provided. We don't edit or censor any comments.
Great service and costumer service.
I do recommend it.
Pinzkoski A.
Tampa, Florida
May 2nd
Emily was amazing. Excellent communication and service. Thanks so much!
Anonymous
April 30th
Wonderful customer service. Could not be more pleased.
Sara K
Bradenton, FL
April 28th
Class B gave me fantastic very personal service. Their design site is super easy to use and turnaround was quick. The only thing I would say is to order up a size if you're getting the Sport-tek women's shirts, they run small!
Eva D.
Nashville, TN
April 26th
Always great service and great products would strongly recommend to all.
Ken S.
Norton, MA
April 25th
Rachel in Customer Service is awesome! She is always very responsive and attentive to our needs. She make sure everything is taken care of and gets through production as requested.
The artist is amazing! He takes your preliminary idea and brings it to life. Even if the customer does not have much of an imagination, like us, he makes it happen.
Donna V.
Olathe, KS
April 23rd
ClassB is a terrible name for a company that gives Class AAA service. Perfect every time. Thank you ClassB
Rob D.
Seoul, South Korea
April 22nd
Our custom patches turned out Great! My fiancée are getting married at the Boy Scout camp where we met and have served. So, we created patches to give to all of our guests. Rachel Barker, our Service Rep, was incredibly helpful and responsive, and Erik, our Designer, perfectly captured our concept.
Our one problem is that the metallic thread used for the button loops is too thin to be used for that purpose. They slid right out of the stitching intended to hold them in place. So, we had to hot glue all 125 patches to be able to use them.
Rachel acknowledged that this is a known problem with the metallic thread. If we had known, I would have been happy to use the thicker gray button loop option, which would hold a button more snugly, anyway, as well as not come undone. I'm concerned that people will lose them.
Rachel did offer to let us return them to get a few more stitches added. Unfortunately, we are in a time crunch, and there was no guarantee that would fix the problem. But, I wanted to mention that she did try to make it right. Instead, we decided we had to fix them ourselves.
I suggest that the metallic thread not be used for button loops, or that the potential problem should at least be noted somewhere before purchase.
Thank you
Dawn C.
Denver, CO
April 22nd
I was impressed with the customer service. I ordered via phone and Emily verified my order numbers right away, and then sent an e-mail so I could look over everything again to make sure it was correct. I received e-mail updates so I could see things were on track with my order. Everything arrived as scheduled, and I appreciated the good communication. I would definitely order from ClassB again.
Jody M.
Rochester, MN
March 29th
As usual the customer service was awesome! The order was perfect and was delivered before the requested date! Thank you!
Kiersten H.
Quakertown, PA
March 23rd
Anonymous entries are from customers who opted out of signing their name but still wanted to share their experience. HTML and special characters that won't render properly in a web page are automatically removed.
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